Kebijakan Privasi ​​

1. Pengenalan

ERP Indonesia ("kami," "milik kami," atau "kita") menghormati privasi Anda dan berkomitmen untuk melindungi data pribadi Anda. Kebijakan Privasi ini menjelaskan bagaimana kami mengumpulkan, menggunakan, mengungkapkan, dan melindungi informasi Anda ketika Anda mengunjungi situs web kami erpindonesia.com atau menggunakan layanan konsultasi dan implementasi ERP kami.

Dengan menggunakan situs web atau layanan kami, Anda mengakui bahwa Anda telah membaca dan memahami Kebijakan Privasi ini.

2. Ruang Lingkup dan Penerapan

Kebijakan Privasi ini berlaku untuk:

• Data pribadi yang dikumpulkan melalui situs web kami
• Informasi yang diberikan selama permintaan dan konsultasi layanan.
• Data yang dikumpulkan selama proyek implementasi ERP.

Kebijakan Privasi ini TIDAK mencakup:

• Data yang tersimpan dalam sistem ERP klien (diatur oleh Perjanjian Layanan terpisah)
• Situs web pihak ketiga yang terhubung dari situs kami
• Kewajiban privasi klien kepada pengguna akhir mereka

3. Informasi yang Kami Kumpulkan

3.1 Informasi yang Anda Berikan Secara Langsung

• Informasi Kontak: 
  Nama, alamat email, nomor telepon, nama perusahaan
• Detail Pertanyaan: 
  Persyaratan layanan, ruang lingkup proyek, kebutuhan bisnis
• Rekaman Komunikasi: 
  Korespondensi melalui email, telepon, atau formulir kontak

3.2 Informasi yang Dikumpulkan Secara Otomatis​

• Data Teknis: 
  Alamat IP, jenis peramban, informasi perangkat, sistem operasi
• Data Penggunaan:  
  Halaman yang dikunjungi, waktu yang dihabiskan di situs, sumber rujukan, pola klik
• Cookies: See Section 6 for detailed cookie information

3.3 Data Analitik & Periklanan

• Google Analytics untuk analisis kinerja situs web.
• Google Ads untuk optimasi kampanye pemasaran
• Pixel pelacakan konversi dan tag remarketing

4. Bagaimana Kami Menggunakan Informasi Anda

Kami menggunakan informasi yang dikumpulkan untuk tujuan bisnis yang sah berikut:

4.1 Penyampaian Layanan

• Menanggapi pertanyaan dan permintaan layanan
• Menyediakan layanan konsultasi dan implementasi ERP
• Manajemen proyek dan komunikasi dengan klien
• Dukungan teknis dan pemecahan masalah

4.2 Operasi Bisnis

• Pemeliharaan fungsionalitas dan keamanan situs web
• Peningkatan layanan dan jaminan kualitas
• Analitik internal dan intelijen bisnis
• Kepatuhan hukum dan pencatatan

4.3 Pemasaran & Komunikasi

• Mengirim pembaruan layanan dan penawaran yang relevan
• Kampanye pemasaran melalui Google Ads
• Wawasan industri dan konten edukasi
• Undangan acara dan peluang kemitraan

Anda dapat memilih untuk tidak menerima komunikasi pemasaran kapan saja dengan menghubungi kami atau menggunakan tautan berhenti berlangganan.

5. Dasar Hukum untuk Pengolahan (Hukum Indonesia)

Menurut Undang-Undang Perlindungan Data Pribadi Indonesia (UU PDP), kami memproses data Anda berdasarkan:

• Persetujuan (Consent):
  Anda memberikan persetujuan secara eksplisit saat mengirimkan formulir atau menggunakan layanan kami.
• Pemenuhan Kewajiban Kontrak (Contractual Necessity):
  Pemrosesan yang diperlukan untuk menyediakan layanan yang telah Anda minta.
• Kepentingan yang Sah (Legitimate Interests):
  ​Operasional bisnis, keamanan, dan peningkatan layanan.
• Kewajiban Hukum (Legal Obligations):
  Kepatuhan terhadap persyaratan perpajakan, bisnis, dan peraturan perundang-undangan di Indonesia.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

Cookie Management: Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (may affect functionality)

7. Data Sharing and Disclosure

7.1 Service Providers

We may share data with trusted third-party service providers:

• Google LLC: Analytics and advertising services
• Cloud Hosting Providers: Website and data hosting
• Communication Tools: Email and messaging platforms

All service providers are contractually obligated to protect your data.

7.2 Business Transfers

In the event of merger, acquisition, or asset sale, your data may be transferred to the acquiring entity.

7.3 Legal Requirements

We may disclose information when required by:

• Indonesian law or legal process
• Court orders or government requests
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

7.4 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

8. Client Data as Data Processor

8.1 Distinction of Roles

When providing ERP implementation services, we may act as a Data Processor on behalf of our clients (Data Controllers).

Important Clarifications:

• Client ERP Data: Data within client ERP systems is controlled by the client
• Our Role: We process data strictly under client instructions per Service Agreements
• Client Responsibility: Clients remain responsible for their own data protection compliance
• Separate Agreements: Data processing terms are governed by Service Agreements, not this Privacy Policy

8.2 Limited Access and Security

• Access to client ERP systems is restricted to authorized personnel
• Data is processed only for service delivery purposes
• Security measures are outlined in Service Agreements
• No data mining or secondary use of client business data

9. Data Security

We implement industry-standard security measures:

• Technical Safeguards: Encryption, secure servers, access controls
• Organizational Measures: Staff training, confidentiality agreements, access restrictions
• Regular Monitoring: Security audits, vulnerability assessments, incident response protocols

Limitation: While we strive to protect your data, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Data Retention

10.1 Retention Pe​riods

• Contact Inquiries: 3 years from last contact
• Client Project Data: Duration of engagement + 7 years (for legal/tax compliance)
• Marketing Data: Until opt-out or 5 years of inactivity
• Website Analytics: 26 months (Google Analytics default)

10.2 Deletion Procedures

Data is securely deleted or anonymized after retention periods, unless legally required to retain longer.

11. Your Rights Under Indonesian Law

Under UU PDP (Indonesian Personal Data Protection Law), you have the right to:

1. Access: Request copies of your personal data
2. Correction: Request correction of inaccurate data
3. Deletion: Request deletion of your data (subject to legal obligations)
4. Objection: Object to certain types of processing
5. Data Portability: Receive your data in a structured format
6. Withdraw Consent: Withdraw consent for marketing communications

To exercise your rights, contact us at: [Insert Contact Email]

Response Time: We will respond to requests within 14 business days.

12. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect data from individuals under 18 years of age.

13. International Data Transfers

Primary Jurisdiction: Our services primarily target Indonesian businesses, and data is processed within Indonesia or with Indonesian-based providers.

Third-Party Services: Some service providers (e.g., Google) may transfer data internationally. These providers maintain appropriate safeguards under their own privacy policies.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website.

Material Changes: We will notify clients of significant changes via email or website notice.

Your Continued Use: Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY INDONESIAN LAW:

• This Privacy Policy governs only our own data practices, not those of our clients or third parties
• We are not liable for client's use of data within their ERP systems
• We are not responsible for third-party privacy practices (linked websites, service providers' own operations)
• Our liability for data breaches is limited to direct damages and excludes consequential, indirect, or punitive damages
• Claims must be brought within 1 year of the incident

Indemnification: Clients agree to indemnify us against claims arising from their own data protection violations or misuse of our services.

16. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the Republic of Indonesia.

Dispute Resolution:

1. Good Faith Negotiation: Parties will attempt to resolve disputes amicably
2. Jurisdiction: Exclusive jurisdiction of Indonesian courts
3. Venue: South Jakarta District Court or as agreed by parties

Language: The Indonesian version of this Privacy Policy shall prevail in case of conflicts with translations.

17. Contact Information

For privacy inquiries, data requests, or complaints:

ERP Indonesia

• Email: info@erpindonesia.com
• Phone: +62-24-7640-4074
• Address: Jl. B. Wisnu No.7, Ngesrep, Kec. Banyumanik, Kota Semarang, Jawa Tengah 50261  Indonesia
• Response Time: We aim to respond to all inquiries within 5-10 business days.
• Acknowledgment: By using our website or services, you confirm that you have read, understood, and agree to be bound by this Privacy Policy.

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